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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service form

If you meet any difficulties in obtaining service we would prefer to hear about it. If you wish to raise any problems we suggest that you ask to see the Practice Manager or one of the doctors.  Should you wish to raise a formal complaint we are obliged to follow the NHS Complaints procedure, which is a two tier system: first tier being either the local provider (GP Practice) or NHS England, but not both (whether consecutively or concurrently), and the second tier being the Ombudsman.   

The NHS England Address is: South Yorkshire and Bassetlaw Area Primary Care Team, Oak House, Moorhead Way, Bramley, Rotherham S66 1YY.

Our complaints leaflet can be found on the attached link CLICK HERE.

We also welcome constructive ideas and suggestions. These can be made to any member of staff or placed in the suggestion box in the waiting area. If you are still unhappy, after talking to us, you can get help from:

The Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London  SW1P 4QP

Tel:  0345 015 4033

Email:  phso.enquiries@ombudsman.ord.uk

Chaperone Policy

If you would like a chaperone present at any time during a consultation when you are being examined please let your clinician know. We will be happy to organise for another member of staff to be present at that examination.

Failure to attend pre-booked appointments

Our Practice policy is to remove a patient from our list who fails to attend three appointments in a 6 month period. We are a busy Practice and cannot afford to lose valuable appointments by patients who regularly fail to attend.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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