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Appointments with the Doctor or Nurse

An appointment is normally given for ten minutes and is intended for one problem only, but if you feel that your problem requires more time please ask the receptionist for a longer appointment. At times of heavy demand certain surgeries may have shorter slots but you will be informed of this when booking.

We are increasingly seeing the presentation of multiple, unrelated issues which cannot be effectively dealt within the time allowed.

In order to try and ensure all of our appointments run as close to time as possible, please can you try and set out the issue you wish to raise at the beginning of the consultation and if you do have other conditions you wish to discuss, to make a further appointment please.

Your doctor should be able to guide you further where necessary.

We try to offer an appointment with the doctor of your choice, but sometimes this may not be possible at a time convenient to you and especially at short notice.

For your information, the normal working week for our doctors is as follows:

Monday

Tuesday

Wednesday

Thursday

Friday

Dr Hassan

 

Dr Hassan

Dr Hassan

Dr Hassan

Dr Vicary

 

Dr Vicary

Dr Vicary

 

Dr Udom

Dr Udom

Dr Udom

 

Dr Udom

Dr Crossley

Dr Crossley

(Alternate Weeks)

Dr Crossley

Dr Crossley

Please note that the above summary does not guarantee availability on these dates and is subject to change.

Named GP 

All patients have a named GP as part of a care plan, this does not necessarily mean they have to see that specific GP every time they visit the practice. Patients may be required to visit for a check up if they have not attended practice for a long period of time, patients also have the choice of seeing a preferred clinician, and we endeavour to make this possible where practicable dependent on appointment type.

Emergency & Urgent Appointments

Please provide our receptionists with clear and concise information concerning your medical condition. Our experiences triage nurses will telephone you back in order to assess your medical needs and take appropriate action for you over the telephone which may involve a doctor calling you back or making an appointment with a nurse or doctor. These emergency appointments are for clinically urgent problems only. We do have a duty doctor each day who is responsible for any clinically urgent issues arising.

Please Remember

If more than one member of the family needs to be seen, please book a separate appointment for each.

To Speak To a Doctor

Please telephone after 9.30 unless urgent; routine, non-time critical matters may be referred on to a named doctor for their next working day and you may be offered a telephone appointment with a doctor if appropriate. Please be aware there may be times when your requested doctor is not available due to other commitments or leave. More urgent matters will be referred to one of the other doctors to ensure the message is responded to in a timely manner.

Practice Nurse Appointments

The practice nurses are available every weekday between 8.30am - 6.00pm by appointment only.

Health Checks

As directed under our new contract on the 1st April 2004, registered patient who are between the ages of 16 and 75 years who have not been seen in the previous three years may request a consultation for a health check. Similarly patients aged 75 years and over who have not had a health check in the previous twelve months may make an appointment for same. This will be a nurse consultation.

When Requesting Appointments Patients Can Help By:

  • Non-urgent appointments can be booked a week in advance.
  • Being flexible when accepting appointment days and times.
  • Letting the Surgery know as soon as possible if you are unable to keep an appointment or no longer need it in order that it may be given to another Patient.
  • Being patient if the doctor is delayed - it could be you who needs extra time on another day.
  • Understanding that receptionists only carry out doctors’ instructions regarding appointment times and availability.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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