Access to services at The Sandringham Practice/ Covid19

Over the last few months we had to rapidly change the way in which patients accessed our services. We have been here in surgery working throughout, but in quite a different way. We would like to thank our patients who have been brilliant and adapted really well to these changes and apologise for any delay that may have been caused trying to contact the Surgery by telephone, this has been a very difficult time for everybody and we appreciate your understanding during this time.

We are now at the stage where we are learning how to best respond to patients needs while continuing to keep everyone as safe as possible.

We are delivering 95% of our services, however, some of these have changed to remote services using telephone and video consultations. If a clinician feels they need to see you, the clinician will provide you with a time to attend and see you face to face. We request that you attend on time wearing a suitable face covering and alone where possible. This will help us minimise the footfall keeping you as safe as possible during your visit with us.

We apologise that we have not yet been able to open our doors fully at this time and hope that you understand we are trying to keep all services who share the building as safe as possible. We can assure you if you need to be seen face to face with a clinician you will be.

The way in which general practice operates is unlikely to ever completely go back to how things were ‘before-covid’. We realise that this is a big change for many of our patients and will take some getting used to by all of us, but we really want to stress that we are very much ‘open for business’; please do not delay contacting us if you feel you need to speak to someone about a medical problem.

There has been extensive work across Doncaster to help patients access care and treatment effectively and efficiently, and a GP Surgery may not always be necessary, please follow our The Sandringham Practice and NHS Doncaster CCG Facebook page for up to date information on choosing the right service.

We are actively recalling patients on disease management registers to undertake their annual reviews. It is important that you attend these appointments so we can ensure we are providing you with high quality care and follow on management plans.

As the flu season is upon us we strongly urge all patients over 18 who are considered high risk or over 65 to book an appointment into one of our designated flu clinics. We have now got a separate telephone line to deal with these specific appointments 01302 986111, this line is available Monday to Friday between 9am and 2pm.

Gentle reminder: If you no longer require your booked appointment please be courteous and cancel so that another patient requiring medical help can utilise the appointment you no longer require.

Please, please only attend A&E if you have a medical emergency. This is not a service for minor presenting ailments.

All the staff at the Sandringham Practice would like to thank our patients for their understanding and patience during these challenging times.

CORONAVIRUS INFORMATION: For any general information and updates on the coronavirus, please visit this site - https://www.nhs.uk/conditions/coronavirus-covid-19/

If you are concerned that you may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell you what you should do based on your particular circumstances. These can be accessed at - https://111.nhs.uk/service/covid-19