Noticeboard

Access to services at The Sandringham Practice/ Covid19

Over the last few months we had to rapidly change the way in which patients accessed our services. We have been here in surgery working throughout, but in quite a different way. We would like to thank our patients who have been brilliant and adapted really well to these changes and apologise for any delay that may have been caused trying to contact the Surgery by telephone, this has been a very difficult time for everybody and we appreciate your understanding during this time.

We are now at the stage where we are learning how to best respond to patients needs while continuing to keep everyone as safe as possible.

We are delivering 95% of our services, however, some of these have changed to remote services using telephone and video consultations. If a clinician feels they need to see you, the clinician will provide you with a time to attend and see you face to face. We request that you attend on time wearing a suitable face covering and alone where possible. This will help us minimise the footfall keeping you as safe as possible during your visit with us.

We apologise that we have not yet been able to open our doors fully at this time and hope that you understand we are trying to keep all services who share the building as safe as possible. We can assure you if you need to be seen face to face with a clinician you will be.

The way in which general practice operates is unlikely to ever completely go back to how things were ‘before-covid’. We realise that this is a big change for many of our patients and will take some getting used to by all of us, but we really want to stress that we are very much ‘open for business’; please do not delay contacting us if you feel you need to speak to someone about a medical problem.

There has been extensive work across Doncaster to help patients access care and treatment effectively and efficiently, and a GP Surgery may not always be necessary, please follow our The Sandringham Practice and NHS Doncaster CCG Facebook page for up to date information on choosing the right service.

We are actively recalling patients on disease management registers to undertake their annual reviews. It is important that you attend these appointments so we can ensure we are providing you with high quality care and follow on management plans.

As the flu season is upon us we strongly urge all patients over 18 who are considered high risk or over 65 to book an appointment into one of our designated flu clinics. We have now got a separate telephone line to deal with these specific appointments 01302 986111, this line is available Monday to Friday between 9am and 2pm.

Gentle reminder: If you no longer require your booked appointment please be courteous and cancel so that another patient requiring medical help can utilise the appointment you no longer require.

Please, please only attend A&E if you have a medical emergency. This is not a service for minor presenting ailments.

All the staff at the Sandringham Practice would like to thank our patients for their understanding and patience during these challenging times.

 

 

CORONAVIRUS INFORMATION: For any general information and updates on the coronavirus, please visit this site - https://www.nhs.uk/conditions/coronavirus-covid-19/

If you are concerned that you may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell you what you should do based on your particular circumstances. These can be accessed at - https://111.nhs.uk/service/covid-19

Help Us to Help You

THE PRACTICE PREMISES

  • We try to keep the Health Centre warm, clean and welcoming.
  • We have disabled access and toilets, a play area for children and a car park for the use of our Patients.

We ask patients to help us by:

  • Keeping the Practice premises tidy by not dropping litter or damaging the furniture and fittings in any way.
  • Not smoking on the Surgery premises or grounds.
  • Not bringing animals into the Surgery, except Guide Dogs for the Blind.
  • Not touching equipment or opening doors or cupboards without permission.
  • Keeping children under control at all times.
  • Not parking or obstructing Doctor's car parking spaces and not parking in bays reserved for the disabled unless the driver or a passenger is disabled. Being prepared to move a car on request from staff.

TELEPHONE

  • The telephone will be answered as quickly as possible - as soon as a Receptionist is available to deal with your query.
  • Please try and avoid ringing for routine enquiries before 10.00 am.
  • Members of staff will be helpful and polite and each call will be treated confidentially.
  • We have a Minicom Textphone to enable us to communicate with our deaf patients.

In return patients can help by:

  • Waiting patiently for the phone to be answered and stating the nature of the enquiry clearly.
  • Please treat the Practice Staff politely and tolerantly.
  • Please state the reason for the call clearly and understand that a named Doctor may not be available. Also, once the Doctor has left the Surgery there will be a delay before he can receive the message.

REPEAT PRESCRIPTIONS

  • Patients requiring regular medication may, with agreement, obtain repeat prescriptions; 48 hours notice is required between Monday and Friday excluding weekends.

Help us to help you, please:

  • Order repeat medication via either the prescription line, Tel No 738111 or by email, please see Receptionist about how to obtain prescriptions by email.
  • Order medications before they run out.
  • Give Receptionists clear information on the drugs you require.
  • Understand that Receptionists can only carry out the Doctor's instructions and are not allowed to change or adapt prescriptions.
  • Local Chemists offer a collection and in some cases a delivery service for repeat medication. This method does require your consent and enquiry should be made at your usual Chemist.
  • Repeat medication can be requested via either the prescription line Tel No 738111 or by email; please see the Receptionist about how to obtain prescriptions by email.
  • Repeat medication can also be requested by post or depositing your request slip in the ‘Prescription box’ situated in between the main entrance doors.

APPOINTMENTS

When requesting appointments patients can help by:

  • Non-urgent appointments can be booked a week in advance.
  • Being flexible when accepting appointment days and times.
  • Letting the Surgery know as soon as possible if you are unable to keep an appointment or no longer need it in order that it may be given to another Patient.
  • Being patient if the Doctor is delayed - it could be you who needs extra time on another day.
  • Understanding that Receptionists only carry out Doctors’ instructions regarding appointment times and availability.


 
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